Support

Questions? Email vsv.zhang@gmail.com and we will get back to you as soon as we can.

In the in-app paths below, 设置 (Settings) is the right-most tab at the bottom of the app.

Contact us

Email: vsv.zhang@gmail.com
In the app: 设置 (Settings) › 账号 (Account) › 意见反馈 (Feedback)

To help us sort things out quickly, tell us how you sign in (Apple or email), your iPhone model and iOS version, and when and how the problem happened. Screenshots help. Please never send us a sign-in code.

Manage or cancel your subscription

Subscriptions are bought and renewed through your Apple Account. Apple handles billing, cancellation and refunds.

Open the iPhone Settings app and tap your name (your Apple Account) at the top.
Tap Subscriptions and choose AI English Coach.
Switch plans, or tap Cancel Subscription.

You can also open 设置 (Settings) › 账号 (Account) › 订阅 (Subscription) › 管理订阅 (Manage subscription) in the app.

A subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. After you cancel, you keep access until the end of the period you have paid for.
The yearly plan includes a 7-day free trial for first-time subscribers (as shown on the purchase screen). Cancel at least 24 hours before the trial ends and you will not be charged.
Deleting the app or your account does not cancel a subscription.
Refunds are requested from Apple at reportaproblem.apple.com.

Restore purchases

On a new iPhone or after reinstalling:

Make sure the iPhone is signed in to the Apple Account you bought the subscription with.
Sign in to AI English Coach the same way as before (Apple, or the same email address).
Open 设置 (Settings) › 账号 (Account) › 恢复购买 (Restore purchases).

Delete your account or export your data

Delete your account: in the app, open 设置 (Settings) › 账号 (Account) › 删除账号 (Delete account) and confirm. We delete or anonymise your account data within 30 days; see the Privacy Policy. Cancel your subscription separately in your Apple Account as described above.
Export your data: 设置 (Settings) › 法律 (Legal) › 导出我的数据 (Export my data).
If you can no longer sign in, email us with your sign-in method and email address.

Microphone and the AI teacher

Talking with the AI teacher needs microphone access. If you said no earlier, open iPhone Settings › Privacy & Security › Microphone and turn on AI English Coach.
The teacher is an AI, not a person. While you practise, your speech is processed in real time by third-party AI services, and recordings are not stored by default; see the Privacy Policy.

No sign-in code?

Check your spam folder, wait a moment and send the code again, or use Sign in with Apple instead.